Browse our most-asked questions, or search for a specific topic. If you can’t find what you need, our team is one chat away.
Copy one snippet into your site and start chatting with visitors today.
New chats, missed messages, and AI handoffs in your team channel.
Point the AI at your existing website and FAQ — answers ground in your real content within minutes.
Tabs, canned responses, and transfers — what every operator needs in their first shift.
Copy one snippet into your site and start chatting with visitors today.
Point the AI at your existing website and FAQ — answers ground in your real content within minutes.
Tabs, canned responses, and transfers — what every operator needs in their first shift.
When and how the bot escalates, and how the agent picks up the same conversation.
Markdown editor, status, and how articles power both the public help center and the AI bot.
New chats, missed messages, and AI handoffs in your team channel.
Add the launcher to a Shopify store without editing theme code.
How to upgrade, downgrade, or cancel — and what happens to your chat history when you do.
Five things to check when the launcher doesn't appear after install.