Pricing

Free live chat pricing for teams, plus AI chat options in the same platform.

Launch free live chat with 1 included agent, scale into paid seat plans as your team grows, and choose AI billing when you want automation in the same customer workflow.

View Live Chat Plans See AI Pricing
No credit card 60-second setup Cancel anytime No credit card required
Start free 1 live agent, unlimited chats, no card required.
Add seats when traffic grows Seat-range plans keep the monthly bill predictable.
Add AI when ready Use managed replies or your own OpenAI key.
Start free

Free

A forever-free starting point for website live chat.

1 agentforever free No cardlaunch today
$ 0 / month

No credit card required.

Start Free
  • 1 live agent included
  • 100+ chat themes
  • Unlimited chats
  • Departments and websites supported
  • 3 years of chat history
Lean teams

Starter

Premium support tools for lean teams.

1 agentpaid tools 3 yearshistory
$ 15 / month

Billed monthly. Cancel anytime.

Choose Starter
  • Everything in Free, plus:
  • Remove the “Powered by MyLiveChat” branding
  • Custom chat icon, URL, and header
  • Unlimited websites and chats
★ 65% Choose This
Growing support

Basic

Balanced coverage for growing teams.

2-4 seatsmost popular 5 yearshistory
$ 29 / month

Billed monthly. Cancel anytime.

Choose Basic
  • 2 to 4 seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 5 years of chat history
Established ops

Corporate

More seats and continuity for established operations.

5-9 seatsops coverage 5 yearshistory
$ 59 / month

Billed monthly. Cancel anytime.

Choose Corporate
  • 5 to 9 seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 5 years of chat history
Larger teams

Enterprise

High-capacity coverage for larger organizations.

10+ seatslarger teams 15 yearshistory
$ 99+ / month

Billed monthly. Cancel anytime.

Choose Enterprise
  • 10+ seats
  • Unlimited agents, departments, and websites
  • Unlimited chats
  • 15 years of chat history

Need custom contracts, higher seat coverage, or self-hosting? Talk to sales →

Integrated AI options

Choose the AI pricing system in about 30 seconds.

MyLiveChat has two AI billing systems. The important question is simple: who pays the model bill? Use Managed AI when you want MyLiveChat to host the key and include replies. Use Own-Key AI when you already have your own OpenAI account and want direct provider billing.

Compare AI Options
$29Managed Starter1,000 replies / site / month
$99Managed Business5,000 replies / site / month
$15Own-Key AI/ AI agent / month + your OpenAI bill

Managed Enterprise is custom, from $299+. Managed usage warnings guide the next 1,000 replies or plan upgrade.

AI cost calculator

See what flat pricing saves at your volume.

Per-resolution AI billing climbs with every conversation. MyLiveChat Own-Key AI is a flat seat fee plus your own OpenAI usage, so cost stays predictable as you scale. Enter your monthly AI-resolved conversations to compare.

Adjust assumptions

Illustrative comparison. Intercom Fin's $0.99/resolution and Zendesk AI's ~$1.50/verified resolution are published competitor list rates (reviewed May 2026); edit any field to match your own quotes and OpenAI model. MyLiveChat Own-Key AI is $15/agent/month plus your OpenAI bill; managed AI plans from $29/site/month are also available.

Full plan comparison

Compare the main differences.

The core live chat product is included across plans. You scale seats, history retention, and optional AI billing as your support operation grows.

Feature Free Starter Basic Corporate Enterprise
Agents included112-45-910+
Departments/websitesYesYesYesYesYes
Chat history retention3 years3 years5 years5 years15 years
Widget brandingMyLiveChat badgeWhite-labelWhite-labelWhite-labelWhite-label
AI plansSeparate pricingStarter from $29/site/moStarter from $29/site/moStarter from $29/site/moStarter from $29/site/mo
Best fitTestingLean teamsGrowing supportEstablished opsLarge teams
Reviewed May 8, 2026

How the pricing story fits the current market.

Crisp, Intercom, Zendesk, LiveChat, and tawk.to increasingly bundle pricing around broader inbox coverage, AI usage, and larger service workflows. MyLiveChat is strongest when your team mainly supports customers on your own website and wants a simpler path into AI and follow-up operations.

Best fit now

Website-first teams that need one support workflow, not a giant suite.

MyLiveChat pricing is easier to justify when the core job is website chat, offline capture, ticket follow-up, knowledge-base-backed AI, and a lower-friction rollout for lean support teams.

  • Free live chat entry point, then predictable seat expansion from $15/month.
  • Shared inbox continuity already covers chat, offline capture, transcripts, macros, and email-to-ticket follow-up.
  • AI can stay managed or move to your own OpenAI billing without changing platforms.
Where others still win

Broader same-inbox channel breadth is still priced into competitor evaluations.

Official pricing and feature pages from Crisp, Intercom, Zendesk, LiveChat, and tawk.to now make WhatsApp, social messaging, SMS, or broader service workflows part of the default buying conversation.

  • Crisp publicly leads with omnichannel inbox coverage on higher plans.
  • Intercom and Zendesk package AI with broader service-suite economics, not just website chat.
  • LiveChat and tawk.to also market extra channels, so channel breadth is no longer only an enterprise expectation.
Use this rule

Buy MyLiveChat for clarity and speed. Skip it if omnichannel is day-one mandatory.

The practical decision boundary is simple: if website support is the main motion, MyLiveChat is competitively priced. If your shortlist requires WhatsApp, Instagram, Messenger, SMS, or deeper agentic AI actions in the same queue immediately, treat those as roadmap-sensitive requirements.

  • Shortlist MyLiveChat when setup speed, ownership, and lower suite overhead matter more than maximum channel count.
  • Use the shared-inbox story to evaluate real support continuity, not just the widget price.
  • Escalate broad-channel requirements early so the fit decision is explicit before procurement starts.

Next step for buyers: review the dated competitor comparison, the current shared inbox workflow, and the migration path together. Those three pages show whether the lower price also matches your actual support operating model.

Switching from another platform?

Compare the bill, then compare the migration risk.

Competitor pricing pages now package AI, broader inbox coverage, and service-suite workflows together. If you are replacing Crisp, Intercom, Zendesk, LiveChat, Drift, or tawk.to, do not evaluate seat cost alone. Use the side-by-side page for current pricing context, then use the migration guide to see whether the workflow cutover is credible.

Open competitor comparison Open migration guides
Crisp Flat workspace pricing + AI credits Intercom Seat pricing + Fin outcome pricing Zendesk Suite pricing + add-on AI agents Cutover Widget swap, KB import, routing map
Decision support

Give finance, security, and ops the same answer.

Competitor pricing pages increasingly mix seat cost, AI economics, channel breadth, and rollout complexity. MyLiveChat needs to prove more than a lower monthly bill, so the public decision path now includes current comparison context, migration detail, and procurement-ready trust pages in one place.

Finance

Cost is easier to defend when the workflow is narrower on purpose.

Use MyLiveChat when the main job is website support and the team wants chat, follow-up, knowledge-backed AI, and lower suite overhead without buying broader messaging channels on day one.

  • Flat seat-range pricing instead of stacking inbox, bot, and help-center products separately.
  • Managed AI or Own-Key AI without forcing a platform change later.
  • Dated competitor comparisons keep the cost story grounded in the real shortlist.
Operations

Switch risk is now public, not buried behind a sales call.

Buyers replacing Crisp, Intercom, Zendesk, Drift, LiveChat, or tawk.to can review the cutover path before procurement starts: export, import, routing map, widget swap, and post-launch verification.

  • Migration guides for six current competitors with product-specific cutover notes.
  • API importer documentation for tickets, knowledge base, and macros.
  • Public shared-inbox workflow pages explain how website chat continues into follow-up work.
Procurement

Security and compliance objections should surface before the quote stage.

Teams evaluating paid plans usually need more than pricing tables. They also need a trust packet, GDPR answers, DPA language, and clarity on data residency before a purchase can move forward.

  • Trust page covers security posture, residency, deletion flows, and document request paths.
  • Public migration and import audit-trail story reduces perceived cutover risk.
  • Current buyer fit guidance makes day-one omnichannel requirements explicit instead of hidden.
Current competitor comparison Migration guides Trust and security Importer API docs Shared inbox workflow

Competitor pricing and positioning references on this site were last refreshed on May 8, 2026. The practical gap versus Crisp, Intercom, and Zendesk remains broader same-inbox channel coverage and deeper packaged automation, so buyers should validate those requirements early instead of discovering them at rollout time.

Pricing FAQ

Common questions.

Is the free plan really free, with no time limit?
Yes — no credit card, no trial countdown, no "your trial expires in N days" emails. The free plan covers 1 live agent and unlimited chats forever. Upgrade only when you need more seat coverage, longer history retention, or an AI billing path.
What happens when managed AI usage gets close to the limit?
Managed AI surfaces reply-allowance warnings in the dashboard and guides the customer to either move up plan or add the next 1,000 replies. Own-Key AI usage is monitored in your own OpenAI account.
Do you charge per agent seat?
Live chat plans are packaged by seat range: Free and Starter include 1 agent, Basic covers 2 to 4 seats, Corporate covers 5 to 9, and Enterprise starts at 10+. Own-Key AI is billed separately at $15/AI agent/month.
When is MyLiveChat a better buy than Intercom, Crisp, Zendesk, LiveChat, or tawk.to?
Usually when your team is website-first and you want live chat, follow-up workflow, grounded AI, and lower overhead without buying a broader omnichannel suite on day one. If your requirement list already includes same-inbox WhatsApp, Instagram, Messenger, SMS, or deeper cross-system AI actions immediately, treat those as shortlist filters and review the dated comparison page before deciding.
Can I change plans later?
Anytime, both directions. Upgrade is instant; the difference is prorated to your next billing date. Downgrade takes effect at the end of the current billing cycle.
Annual billing — what's the actual saving?
Monthly self-serve pricing is shown on this page. Annual invoicing and larger custom agreements are available for teams that need procurement paperwork or contract terms.
What do you provide for migration and procurement review?
Start with the dated competitor comparison, then review the migration guides, the trust and security page, and the importer API docs. Those pages answer most of the finance, operations, and compliance questions before the first quote review.
What payment methods do you accept?
Major credit cards (Visa, Mastercard, Amex) via Stripe and PayPal balance. Annual invoicing and bank transfer are available for larger plans — ask sales.
Is there a non-profit / education discount?
Yes — 50% off any paid plan for verified registered non-profits and accredited education institutions. Open a ticket with proof of status to get your discount code.
All in one plan

Every plan includes all three products.

Live Chat Platform

Real-time messaging, agent console, smart triggers.

Learn more →

AI Chatbot

Grounded in YOUR knowledge base. Smart handoff to humans.

Learn more →

Knowledge Base

Public help center + AI training data, in one editor.

Learn more →
Shared inbox workflow included

Plans are not just a chat widget plus add-ons. The same workspace also covers offline capture, email-to-ticket follow-up, queue views, macros, and shared history for longer support threads.

Review shared inbox and follow-up workflow

Start free. Upgrade when ready.

No card required. 5-minute install. The whole platform on every plan — including all 105 widget templates.

Get started free Talk to sales
Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

Get Started Free View Demo