Agent recovery

Recover an agent password and get your operator back into the queue.

Provide the MyLiveChat ID and agent login name. We will send the current password to the agent email on record, or to the account owner if the agent email is missing.

Good to know
  • The request is tied to a specific MyLiveChat account ID and agent login.
  • Account owners can also review agent credentials inside the dashboard.
  • After delivery, the agent can sign in through the browser console immediately.
Owner tools

If you manage the account, you can also update agent access directly in the agents section of the dashboard.

Open Agents
Need the console?

If you already have the password, return to the web console and continue with the usual operator login.

Back to Web Console
Operator access

Forgot agent password?

Enter the account ID and agent name below, and we will email the agent password to the right contact.

Back to Web Console

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