Platform Overview

Everything your team needs to support website visitors with confidence.

Start with free live chat, answer visitors in real time, keep a complete conversation history, and add a knowledge base or AI assistant when your team is ready.

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Chat

A friendly website chat widget, branded to match your site, with a free 1-agent plan to get started.

Inbox

A clear workspace for agents, routing, follow-up, transcripts, and visitor context.

Knowledge + AI

Helpful articles and optional AI answers that stay connected to your human team.

First reply

Answer quickly, even when your team is busy.

Visitors can start a conversation from your website, leave a message when nobody is available, and continue with your team later without losing the original context.

Team clarity

Keep every conversation organized.

Agents can see visitor details, use saved replies, transfer chats with context, review transcripts, and keep follow-up work from slipping through the cracks.

Easy start

Move at your pace without a risky rebuild.

Use MyLiveChat on one page, one site, or one team first. Add more agents, departments, help articles, and AI only when they make sense for your business.

Support workflow

Launch, serve, improve, repeat.

A good support experience should feel calm from day one. MyLiveChat helps you launch quickly, learn from real conversations, and improve the experience as your team grows.

Launch: Add the chat widget, choose your greeting, and invite your first agent.

Support: Answer live questions, capture missed chats, and keep the full conversation history.

Improve: Add saved replies, departments, help articles, and optional AI answers as patterns become clear.

Grow: Add more agents, sites, and workflows without replacing the tool your team already knows.

Core controls

The tools that help your team respond with confidence.

Widget controls

Themes, launchers, and greetings make chat feel like a natural part of your website.

Routing controls

Departments, agent lists, and visitor details help each question reach the right person.

Follow-up controls

Transcripts, saved replies, and conversation history help agents continue where the last chat left off.

Quality controls

Use optional AI to answer common questions, then hand off to a human whenever the visitor needs more help.

Optional AI assistant

Welcome visitors with clear, friendly answers when your team is unavailable
Choose a bot name, avatar, and greeting that fit your brand
Let visitors ask common questions inside the same chat window
Bring a human agent into the conversation when personal help is needed

Knowledge + answer quality

Turn your help articles and FAQs into answers visitors can find instantly
Review and improve your content from real customer questions
Keep AI answers and human support connected in one conversation
Help visitors get answers faster without making your team lose visibility

Human team operations

Reliable live chat for everyday support, sales, onboarding, and service questions
Dashboard controls for agents, departments, permissions, branding, and AI settings
Handoff-aware conversations so visitors do not have to repeat themselves
Saved replies, transcripts, and history to keep answers consistent
Web, desktop, and mobile access so your team can cover more hours

Security + connections

Secure SSL chat communication so visitor conversations stay protected
Widget design that can be matched to your site for a seamless brand experience
Flexible settings for product pages, support pages, sales pages, and customer portals
Connect alerts and follow-up work to tools your team already uses

Customer confidence

A dependable support experience visitors can trust.

Built for everyday support

Customers ask questions when they are deciding, buying, onboarding, or stuck. MyLiveChat gives them a clear place to ask, and gives your team the context to answer without confusion.

Visible help

Chat that feels available

A clear launcher, friendly greeting, and online status help visitors know help is close.

Fast answers

Less waiting

Agents, saved replies, and optional AI help reduce delays on the questions customers ask every day.

Context

No repeated explanations

Transcripts, visitor details, and handoff history help your team continue the same conversation.

Control

Human support stays in charge

Use AI when it helps, and keep agents in the loop for sensitive, complex, or high-value conversations.

Getting started

A simple path from first chat to full support coverage.

1. Start with live chat: add the widget, choose your greeting, and answer visitors from the agent console.

2. Invite your team: add departments, agents, saved replies, and routing so each question reaches the right person.

3. Add helpful content: publish common answers in your knowledge base and make them available inside the chat experience.

4. Turn on AI when ready: let AI handle routine questions while your agents keep control of handoff and follow-up.

Good fit

Built for teams that want practical support, not a giant suite.

Use it when your website is where customers ask questions, compare plans, or need product help.
Use it when your team wants live chat, offline messages, transcripts, and help content in one familiar place.
Use it when you want AI assistance without forcing every visitor through a bot-only experience.

Confidence center

Answers for every stakeholder before you start.

Your team should feel confident before adding a support tool to your website. Review pricing, migration help, trust details, and integration options from one place.

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Comparison

Choose with clarity

Compare plans, support workflows, and key differences before deciding what fits your team.

Open comparison

Migration

Switch without starting over

Bring over helpful content and team habits without disrupting your customer support.

Open migration guides

Trust

Review security early

See how conversations, data controls, privacy, and AI handoff are handled.