Knowledge Base

Write once. Use everywhere.

A built-in help-center editor. The same articles power your public help site, the in-widget search, and the AI bot’s answers — one source of truth, three customer surfaces.

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Public help center

Branded, SEO-friendly, mobile-perfect — hosted by us at /help/.

In-widget search

Visitors search articles right inside the chat — no page redirect.

AI training source

The AI cites your articles — updates flow automatically when you edit.

Markdown editor

Write fast, ship fast.

Markdown editor with live preview. Headings, lists, code blocks, images, links — all the formatting your team already knows. No janky WYSIWYG.

  • Markdown with live preview
  • Categories with color tags + sort order
  • Status: draft · visible · hidden
  • Independent "use for AI" toggle per article
  • Image upload + drag-and-drop
  • Slug + meta description for SEO
Markdown editor with live preview
Markdown editor — left pane writes, right pane previews.
Three surfaces, one source

Your articles, where customers actually look.

Public help center
Public help center

Hero, search, category cards, popular articles — SEO-indexed.

In-widget article search
In-widget search

Live-suggest dropdown right in the chat — deflects without redirecting.

AI bot citing a KB article
AI citations

The bot answers, cites the article, links straight to it.

Visitor analytics

See what they search for.

Every search query is logged. The "no-results" log is gold — it’s the exact list of articles you’re missing.

  • Top search queries
  • Zero-result query log (gaps to fill)
  • Article view counts & popular list
  • Was-this-helpful thumbs-up / down
Customization

Branded as yours, hosted by us.

Your colors, logo, tagline. Optional custom footer HTML. Toggle the chat launcher on the help pages or off.

  • Logo + accent color + hero banner
  • Custom footer HTML
  • Optional embedded chat launcher
  • Per-article SEO meta + canonical URL
Free with every plan

Stop maintaining three help systems.

Public site, widget search, AI training — one editor, one set of articles.

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Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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