AI help center

Answers for launching, training, and improving AI on MyLiveChat.

Use this page as the fastest self-serve path for AI rollout questions: how to set up the first screen, what to train on, when to use human handoff, and how pricing works as usage grows.

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Start here

Launch AI

Learn the first setup moves: greeting, prompts, bot identity, and install flow.

Open rollout FAQs
Improve

Answer quality

See what content to train on, how to test replies, and how to tighten weak answers.

Open training FAQs
Operations

AI + human handoff

Understand when AI should escalate and how agents continue the same conversation.

Open handoff FAQs
Commercial

Pricing + purchase

Compare AI plans, purchase paths, and when to move from self-serve into larger rollout support.

Open pricing FAQs
What to read first

The fastest path to a good AI rollout.

1. Design the first impression

Choose the bot name, greeting, starter prompts, and disclaimer so visitors instantly understand what the assistant can help with.

2. Train the answers

Ground responses in your website, FAQ, and text training so the bot sounds like your business instead of generic AI.

3. Plan the handoff

Treat live takeover as part of the rollout, not an afterthought, so the customer stays in one continuous support flow.

Useful links
AI demos

Compare start screens, prompt layouts, and widget styles before you install.
AI pricing

See Starter, Business, and Enterprise options by rollout stage and support depth.
AI support

Route launch, answer-quality, handoff, or billing questions to the right team quickly.
Developer API

Review embed, integration, and developer-side setup paths if your rollout needs more control.
Launch AI

Start screen, bot setup, and installation

Start by creating your workspace, setting up the bot profile, and adding the widget to your site. Then configure the greeting, disclaimer, starter prompts, and knowledge sources before you send real traffic through the experience.

The AI start screen is the opening experience a visitor sees in the widget. It includes the greeting headline, suggested prompt chips, bot identity, and a short disclaimer so expectations are clear before the first reply.

Yes. MyLiveChat supports bot profiles so you can separate assistants by role, brand, or workflow. That is useful when one site needs different bots for sales, support, or internal rollout experiments.
Improve Answer Quality

Training sources, testing, and refinement

You can train the AI on website pages, FAQ content, and text snippets. The strongest results come from using the same material your best human agents already rely on, then tightening it with more specific content as patterns emerge.

Use the built-in AI reply testing in the dashboard, then compare how the widget feels in the public demo and preview-on-your-site experience. The best rollout process checks answer quality and first-screen design together.

Treat weak answers as rollout feedback. Update the source content, improve the prompt framing, review handoff cases, and retest. The best AI systems improve continuously after launch instead of assuming the first configuration is final.
Handoff + Operations

When AI should step back and humans should step in

MyLiveChat is built for AI plus human support, not AI alone. When the conversation needs judgment, account access, or more confidence, the experience can route into human handoff so the customer stays in one thread instead of hitting a dead end.

Yes. Human takeover is designed to preserve continuity so the visitor does not need to repeat the issue from scratch. That shared flow is a core part of a safer AI rollout.

Yes. Live chat remains part of the platform, so you can run human-only support, AI plus human support, or start with live chat and add AI later when you are ready.
Pricing + Purchase

Commercial questions and rollout options

MyLiveChat offers AI plans based on rollout stage, reply volume, and support depth. Starter is for proving value quickly, Business adds more answer depth and automation, and Enterprise supports larger or more customized AI programs.

Yes. The site now has a dedicated AI purchase flow and packaged AI pricing guidance. If you need help choosing the right path, the support team can route you to the right purchase or rollout option.

Yes. We can help with bot setup, knowledge planning, handoff design, installation, and developer-side integration questions. Use the AI support form when you want guidance tied to your actual rollout.
Need more than FAQ answers?

Talk to us about your actual AI rollout.

If you already know the page, use case, or workflow you want the bot to improve, send it to the support team and we can help you get there faster.

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