Learn how MyLiveChat helps customers comply with GDPR

Here at MyLiveChat, we believe that strong privacy practices are good for both your customers and your business. We are committed to supporting your compliance with applicable data and privacy regulations, and to providing you with relevant, accurate information about MyLiveChat’s data and privacy practices.


What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU). It creates consistent data protection rules across Europe and applies to companies who are based in the EU and global companies who process personal data about individuals in the EU. The regulation comes into effect on the 25th May 2018.


This content is only for informational purposes and should not be relied on as legal advice. We encourage you to work with a legally qualified professional to ensure your business complies with GDPR.

GDPR can apply to organizations located outside the EU

Unlike the Data Protection Directive, GDPR is relevant to any globally operating company, not just those located in the EU. Under GDPR, organizations may be in scope if (i) the organization is established in the EU, or (ii) the organization is not established in the EU but the data processing activities are with regard to EU individuals and relate to the offering of goods and services to them or the monitoring of their behavior.

How does GDPR affect you?

If you process personal data of any person in the EU, GDPR will apply to you regardless of whether you’re based in the EU or not. Besides strengthening and standardizing user data privacy across the EU nations, it will require new or additional obligations on all organizations that handle EU citizens’ personal data, regardless of where the organizations themselves are located.

You can read the full General Data Protection Regulation here.

GDPR’s concept of ‘Personal Data’ is explained in this article.

Does MyLiveChat support GDPR compliance?

Yes. MyLiveChat is committed to helping you be GDPR compliant. We have worked hard with our legal and engineering teams to ensure to the extent MyLiveChat directly collects EU personal data it is in compliance with GDPR.

Actions MyLiveChat customers should take

What do MyLiveChat customers need to do if they have EU customers or are based in the EU?

  1. Read though GDPR and document how you will collect and manage your customer data.
  2. Update Terms of Service and Privacy Policy to explain to your customers how and why MyLiveChat is used on your website.
  3. Make any necessary process changes to comply with these new laws.
  4. Read though and understand our Data Processing Agreement.

Things we have always done:

  1. Clearly defined why and how we collect and use data in our privacy policy.
  2. Provide in-app mechanism(Dashboard GDPR Compliance) to turn on/off visitor information collection from your website.
  3. We don’t sell visitor data to any 3rd parties.
  4. We consider all customer data belongs to our customer, not us.

Policies updates

We are currently updating our Privacy Policy, Terms of Service and Cookie policy to adhere to GDPR and to ensure we are transparent with what we do with your data and the data we allow you to gather from your users.

Data security

At MyLiveChat we take security very seriously and it has been our focus from day one. As part of GDPR compliance we will review our security measures and responses.

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