Customization
MyLiveChat lets teams customize the opening moment, the launcher, the chat window, survey flows, and deeper widget behavior so the AI feels branded from the first click instead of bolted on afterward.
Persona
Set the bot name, avatar, greeting, disclaimer, and prompt chips to define the AI personality.
Widget
Control launcher styles, window layouts, chat states, and embedded experiences across your site.
Flow
Tune invitations, pre-chat forms, offline paths, and surveys so the support journey stays consistent.
Control what the customer sees before the first reply: greeting headline, prompt chips, brand voice, and AI expectation-setting.
Use colors, text, visuals, and widget states that feel native to your site across product, pricing, and support pages.
Shape invitations, forms, and fallback routes so the experience still feels polished when AI is offline, escalating, or gathering context.
Match the launcher style to your site and decide how aggressively the chat experience should invite visitors into the AI flow.
Shape the AI window so the widget feels aligned with your product design instead of looking like a separate tool.
Control labels, prompts, display text, and language-sensitive touchpoints so the AI launch still sounds like your business.
Adjust pre-chat layouts, fields, and surveys when you need to collect the right context before AI or a human steps in.
Design before you deploy
Strong customization becomes even better when you test it on real page layouts.