AI Chatbot

An AI assistant that actually knows your business.

Train it on your website, FAQ, and knowledge base in five minutes. It answers visitors 24/7 in your tone of voice, takes real actions through Smart Actions tool calls, and hands off to a human the moment judgment is needed — with one-click Agent Copilot drafts inside the chat composer and AI Insights analytics on the back end.

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Train

Crawl your website, paste FAQ text, point at help docs — ready in minutes.

Answer

Grounded in your real content, with citations — no hallucinations.

Hand off

Escalate to a human with the full context already in their queue.

Training

Five minutes to a real product expert.

Generic AI sounds generic. We ground every answer in your real content — so the bot speaks in your tone, cites your pricing, and points at your docs.

  • Crawl your website (up to 50 pages by default, 1,000+ on higher tiers)
  • Import your existing FAQ — questions and answers stay paired
  • Paste raw text for the things that aren’t on a public page yet
  • Re-crawl on a schedule — AI stays fresh as your site changes
  • Test answers privately before exposing them to real visitors
AI training source list
Training sources — websites, FAQ, raw text, KB articles.
The first screen

Designed so visitors actually use it.

Most chatbots fail because the first screen is a blank input. Ours gets visitors talking with starter prompts, a clear bot identity, and a friendly disclaimer about what AI can and can’t do.

Greeting
"Hi! What can I help with today?"

Sets tone — friendly, focused, not gimmicky.

Starter prompts
3-6 clickable suggestions

"How do I install?" · "Pricing" · "Talk to a human" — trains the visitor on what the bot is good at.

Bot identity
Name, avatar, disclaimer

Set realistic expectations — visitors know they’re talking to AI.

AI start screen with prompt chips
Start screen — greeting, prompt chips, bot identity, disclaimer.
Handoff

Knows when to step aside.

When the visitor asks for a human, when confidence drops, or after three unresolved turns — the bot escalates. The agent picks up the same thread with the full transcript already in front of them.

  • "Talk to a human" / "agent" keyword detection
  • Confidence threshold (configurable)
  • N-turn unresolved trigger
  • Department routing on handoff
Safety

No hallucinations on your customers.

Every answer is grounded in your training sources. If the bot doesn’t know, it says so — and offers to escalate. No made-up policies, no invented prices, no off-brand advice.

  • Retrieval-augmented (RAG) grounding
  • Citations link back to source pages
  • Out-of-scope detection & safe fallback
  • Per-message audit log for every answer
Shipped May 2026

Five new capabilities your competitors charge extra for.

The last two months closed most of the AI gap buyers used to flag against suite vendors. All of these ship in the standard plan — no add-on tier, no per-resolution surcharge.

Live now
Agent Copilot

One click in the chat composer. Drafts a reply or a 3-6 bullet summary from the live transcript — agent reviews, edits, sends. Per-tenant tone profile and per-call tone hint.

Smart Actions

Bot can call signed webhooks, search your KB, look up tickets, or fetch a URL mid-conversation. Tool registry + per-tenant admin UI + audit log for every invocation.

AI Insights

Top customer questions, top handoff reasons, queued vs. accepted vs. failed handoff status — over any 7/30/90-day window, with one-click CSV export.

Bot Operating Hours

Day-of-week + time-of-day window. Outside the window the bot stands down and chats route straight to humans. Wrap-around (overnight) supported.

AI-First Entry

Tidio Lyro-style: visitor lands directly with the bot, no pre-chat form. Name & email collected only at handoff — or never, if the bot resolves the chat.

Bring-Your-Own Anthropic

Paste a Claude API key and the same surface routes through Anthropic. Sonnet 4.5 multilingual mirror mode included. Cost telemetry stays accurate either way.

AI conversation with citations
Answer with citations
AI handoff to human agent
Handoff to a human
AI test playground
Test playground
2026 buyer reality

What modern AI shortlists expect after Intercom and Zendesk demos.

As of May 10, 2026, the market is not grading AI only on answer quality. Buyers now ask whether the bot can take action, show QA signals, and operate inside a broader support workflow instead of a single chat box — all three are now first-class capabilities here.

See dated market check
Expected now

Grounded answers, clear human handoff, and visible controls over spend, training sources, and unsafe fallback behavior.

Still a gap

Cross-system actions, AI QA analytics, and channel-wide automation depth are where suite vendors still show a broader story.

Best fit today

Website-first teams that want fast deployment, grounded answers, and predictable AI operations before they need a full service suite.

What ships now

A credible AI workflow, end to end.

  • Train on website pages, FAQ entries, raw text, and knowledge-base content.
  • Grounded answers with citations, safe fallback, configurable handoff rules.
  • Agent Copilot inside the live-chat composer — one click for a draft reply or a 3-6 bullet summary.
  • Smart Actions: bot calls signed webhooks, KB search, ticket lookup, URL fetch mid-chat with per-call audit log.
  • AI Insights: top questions, top handoff reasons, handoff status — with CSV export.
  • Bot operating hours by day & time, AI-first entry option (no pre-chat form), and multilingual mirror mode.
  • Bring-your-own Anthropic key, per-site spend caps, full cost telemetry across both bot & Copilot calls.
What closes the gap next

The staged build plan buyers can actually believe.

1. AI actions — shipped: Smart Actions registry. Bot calls KB search, ticket lookup, signed webhooks, URL fetch — per-tenant admin UI + audit log.
2. AI QA + analytics — shipped: AI Insights dashboard surfaces top questions, handoff reasons, and queued/accepted/failed handoff status with CSV export.
3. Broader queue reach: reuse the same workflow across WhatsApp, Messenger, Instagram, and email-to-ticket inbox surfaces — vendor accounts are the long-pole gating the build.
Gap list

The AI story is credible, but buyers still probe three gaps.

Checked May 10, 2026
Gap 1 — closed

Action-taking has caught up. Smart Actions ship a tool registry the bot can call mid-chat: signed webhooks, KB search, ticket lookup, URL fetch — with full audit trail per invocation.

Gap 2 — closed

Management QA is now first-class. AI Insights surfaces top questions, handoff reasons, and queued/accepted/failed status over any 7-90 day window, with CSV export to your finance pipeline.

Gap 3 — in flight

Channel reach still centers on the website workflow. WhatsApp, Messenger, Instagram and email-to-ticket are scoped under Section 5 of the public roadmap; vendor accounts are the long-pole gating the build.

What to emphasize now

Position MyLiveChat AI as grounded, affordable, and operationally predictable for website-first support, then show a believable next path through signed webhooks, shared inbox continuity, and staged workflow automation.

Automation foundation

What engineering-driven AI workflows can already hook into today.

This is not a pretend no-code agent builder. It is the operational layer already visible in the public API and webhook model, which matters when buyers ask whether AI can do more than answer from content.

Review developer platform
Ticket actions

Create tickets, add replies or notes, merge duplicates, bulk-update queues, and snooze follow-up work through the same public API used by the dashboard workflow.

Tags and queue controls

Shared tags, saved views, macros, SLA policy, and time logging are already exposed so AI-assisted routing can land in the same operator system instead of a sidecar queue.

Webhook events

Signed outbound webhooks, delivery logs, secret rotation, and synthetic test events already support safe handoff into CRM, alerts, survey automation, or internal workflow services.

Audit visibility

Audit log, transcript export, handoff events, and delivery history make it possible to inspect what happened before trusting broader AI automation in production.

Plain-English status

The foundation for agentic workflows is real and public. The remaining gap versus Intercom and Zendesk is packaging: a stronger no-code action builder, clearer policy UI, and broader channel-wide automation on top of these existing operations primitives.

Pairs with

AI works best alongside the rest of MyLiveChat.

Knowledge Base

The same articles power both the public help center and the bot’s answers.
Live Chat

Human handoff, multi-chat console, transcripts — the human side of the same widget.
Proactive Chat

Invitations get visitors in the door — AI gives them an instant first answer.
Shared Inbox

The next AI step is broader queue automation, not a disconnected second bot experience.
Try it on your real content

5 minutes to a working AI agent.

Free trial, no credit card. Train on your own site, talk to it in a private playground, ship when you’re ready.

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Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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