AI Chatbot

An AI assistant that actually knows your business.

Train it on your website, FAQ, and knowledge base in minutes. It answers visitors 24/7 in your tone of voice, keeps a clear handoff path to humans, and gives your team visibility into the questions customers ask most.

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Train

Crawl your website, paste FAQ text, point at help docs — ready in minutes.

Answer

Answers from your approved content, with source links visitors can trust.

Hand off

Escalate to a human with the full context already in their queue.

Training

Five minutes to a real product expert.

Generic AI sounds generic. We ground every answer in your real content — so the bot speaks in your tone, cites your pricing, and points at your docs.

  • Crawl your website (up to 50 pages by default, 1,000+ on higher tiers)
  • Import your existing FAQ — questions and answers stay paired
  • Paste raw text for the things that aren’t on a public page yet
  • Re-crawl on a schedule — AI stays fresh as your site changes
  • Test answers privately before exposing them to real visitors
AI training source list
Training sources — websites, FAQ, raw text, KB articles.
The first screen

Designed so visitors actually use it.

Most chatbots fail because the first screen is a blank input. Ours gets visitors talking with starter prompts, a clear bot identity, and a friendly disclaimer about what AI can and can’t do.

Greeting
"Hi! What can I help with today?"

Sets tone — friendly, focused, not gimmicky.

Starter prompts
3-6 clickable suggestions

"How do I install?" · "Pricing" · "Talk to a human" — trains the visitor on what the bot is good at.

Bot identity
Name, avatar, disclaimer

Set realistic expectations — visitors know they’re talking to AI.

AI start screen with prompt chips
Start screen — greeting, prompt chips, bot identity, disclaimer.
Handoff

Knows when to step aside.

When the visitor asks for a human, when confidence drops, or after three unresolved turns — the bot escalates. The agent picks up the same thread with the full transcript already in front of them.

  • "Talk to a human" / "agent" keyword detection
  • Confidence threshold (configurable)
  • N-turn unresolved trigger
  • Department routing on handoff
Safety

No hallucinations on your customers.

Every answer is grounded in your training sources. If the bot doesn’t know, it says so — and offers to escalate. No made-up policies, no invented prices, no off-brand advice.

  • Answers based on approved training sources
  • Source links back to the original pages
  • Out-of-scope detection & safe fallback
  • Per-message audit log for every answer
AI that helps the whole team

More coverage without losing human control.

MyLiveChat AI is designed to answer routine questions, summarize context for agents, and show managers where customers need better help content.

Built in
Reply assistance

Help agents draft a reply or summarize the conversation, then let the agent review, edit, and send.

Helpful next steps

Let the AI find relevant help content and guide visitors toward the next useful answer or handoff.

Question insights

See the questions visitors ask most often, where handoff happens, and which help articles need improvement.

Operating hours

Choose when AI answers first and when chats should route directly to your human team.

AI-first greeting

Let visitors start with instant answers, then ask for contact details only when a human needs to follow up.

Usage control

Keep AI usage visible and predictable as more visitors rely on self-service answers.

AI conversation with citations
Answer with citations
AI handoff to human agent
Handoff to a human
AI test playground
Test playground
Confidence for your team

AI support should be useful, visible, and easy to control.

Your team needs more than a bot that replies quickly. MyLiveChat helps you control what AI can answer, when it hands off, and how managers review the questions visitors ask.

Compare options
Trusted answers

Use approved content, source links, and safe fallback behavior when the AI should not guess.

Clear handoff

Bring the transcript, context, and handoff reason to the agent so visitors do not start over.

Manager visibility

Spot common questions, missing articles, and moments where human help is still needed.

What your team gets

A practical AI workflow, end to end.

  • Train on website pages, FAQ entries, raw text, and knowledge-base content.
  • Answers with source links, safe fallback, and configurable handoff rules.
  • Agent reply assistance for draft responses and concise conversation summaries.
  • Helpful routing so AI can find relevant help content and guide visitors toward the right next step.
  • Question insights that show top topics, handoff reasons, and where content should improve.
  • Operating hours, AI-first entry options, and multilingual support for global visitors.
  • Usage controls that help keep AI costs visible and predictable.
Grow at your pace

Start simple, then add more automation.

1. Start with approved answers: train AI on the pages, FAQs, and articles your team already trusts.
2. Add review and handoff: monitor common questions, improve content, and route complex chats to humans.
3. Connect more workflows: use integrations and shared inbox tools when your team wants broader support coverage.
Built for real support

AI should make your team feel more in control, not less.

Reliable workflow
Safe answers

The AI answers from approved content and falls back to human help when the answer is not clear.

Visible quality

Managers can review common questions, handoff reasons, and content gaps before they become customer frustration.

Room to grow

Start with website chat and expand through shared inbox and integration options as your support needs grow.

What your customers feel

Visitors get faster answers, agents get better context, and your team keeps control over when AI answers and when a human steps in.

Connected workflow

AI works with the rest of your support process.

AI is most useful when it fits the way your team already works. MyLiveChat keeps transcripts, follow-up, tags, routing, and alerts connected around the same visitor conversation.

Review integrations
Follow-up work

Turn important conversations into follow-up tasks, notes, and queues so nothing gets lost after the chat.

Tags and queue controls

Use shared tags, saved views, replies, and routing so AI handoff lands in the same place agents already work.

Team alerts

Send important handoff and follow-up moments to the tools your team checks every day.

Audit visibility

Transcripts, handoff history, and review details make it easier to understand what happened in every AI-assisted conversation.

Plain-English result

Your AI, agents, help articles, transcripts, and follow-up tools stay connected, so customers experience one support team instead of separate systems.

Pairs with

AI works best alongside the rest of MyLiveChat.

Knowledge Base

The same articles power both the public help center and the bot’s answers.
Live Chat

Human handoff, multi-chat console, transcripts — the human side of the same widget.
Proactive Chat

Invitations get visitors in the door — AI gives them an instant first answer.
Shared Inbox

The next AI step is broader queue automation, not a disconnected second bot experience.
Try it on your real content

5 minutes to a working AI agent.

Free trial, no credit card. Train on your own site, talk to it in a private playground, ship when you’re ready.

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Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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