Analytics

Measure how AI and human support are actually performing.

Analytics gives teams the feedback loop they need after launch: how many conversations are happening, how agents are performing, where satisfaction is landing, and where the support program needs refinement next.

Volume

Track conversation flow over time so you can see when support demand rises and where AI may reduce manual load.

Quality

Watch satisfaction and support outcomes to see whether the experience feels helpful after AI or human intervention.

Team impact

Review agent and hourly trends so staffing, handoff design, and support coverage can improve over time.

See trends early

Analytics helps teams catch changes in support demand and experience quality before they become bigger operational problems.

Connect metrics to rollout changes

When you update prompts, training, or handoff logic, analytics helps you see whether the customer experience actually improved afterward.

Support real staffing decisions

Hourly and team-based reporting helps leaders decide when more human coverage, better automation, or deeper training is needed.

Core views

Reports that help teams improve faster.

Session analytics in MyLiveChat
Session and workload visibility

See how support demand moves across the business so AI and live coverage can be tuned together.

Satisfaction analytics in MyLiveChat
Satisfaction and experience quality

Use experience signals to validate whether the current support mix is genuinely helping customers.

Agent analytics in MyLiveChat

Agent and team performance

Review how the human team is performing so coaching, routing, and escalation design keep getting stronger.

Chats per hour analytics in MyLiveChat

Hourly support patterns

Use hourly volume patterns to balance staffing, tune invitation timing, and understand when traffic is most likely to need fast answers.

Improve with evidence

Analytics is what turns an AI launch into an improving system.

Use what customers actually do and feel to guide the next training, handoff, or staffing decision.

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