AI rollout walkthrough

How MyLiveChat works when you want AI and humans in one support flow.

The rollout is simple on purpose: create the bot, add the widget, train the answers, and launch with a clean path to human handoff. Then keep improving as you learn from real conversations.

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Launch controls

Greeting + prompts

Set the first screen, suggested questions, and disclaimer before visitors ever see the bot.

Support model

AI + humans

Let AI handle fast first responses and bring in a person when the conversation needs judgment.

Create the bot

Set the bot name, choose an avatar, write the greeting, add starter prompts, and decide how the AI should introduce itself.

Add the widget

Install the snippet on your site, preview the placement, and compare how the experience feels on live pages before rollout.

Train the answers

Use website pages, FAQs, and text training so the assistant responds with your company context instead of generic filler.

Launch and refine

Go live, review handoff cases, tighten weak answers, and keep improving as real visitors teach you what matters most.

What visitors experience

A clear first response, with a safer path to a human.

Visitors see the launcher, AI start screen, greeting, and suggested prompts first. If AI can answer, it responds immediately. If the situation needs a person, the conversation can continue through the same support flow with transcript context intact.

Before the first reply

Greeting copy, starter prompts, and disclaimers shape expectations before the customer asks anything.

When the bot should step back

Handoff exists so sensitive or high-value moments can move to your team instead of forcing risky AI guesses.

Free forever for 1 agent

Give every visitor an instant way to reach you.

Launch live chat, connect your knowledge base, and add AI answers when you are ready. No credit card, no trial clock.

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