IntellEcommerce Live Chat Integration

Add MyLiveChat to your IntellEcommerce store

MyLiveChat widget for IntellEcommerce provides an easy way to integrate intellEcommerce store with MyLiveChat. MyLiveChat helps your team answer visitors quickly, collect offline messages, and keep support conversations organized. It lets your team answer visitors in real time, see helpful visitor context, and keep every conversation available for follow-up.

Use this guide to add MyLiveChat to your IntellEcommerce store.

Start free

Step 2. Under My Accounts tab, select Third-Party Accounts

IntellEcommerce is fully integrated with MyLiveChat so no further coding or setup is required.  Manage your live chat as usual with MyLiveChat admin portal.  If you need further assistance please contact www.IntellEcommerce.com directly or open a support ticket at: 

www.IntellEcommerce.com/support

Save the setting, then open your store in a private browsing window. A private window matters: as a signed-in administrator you may see a different version of the page than your visitors do.

1. Look for the chat launcher on the page. If it is missing, view the page source and search for mylivechat to confirm the code is really being served.
2. Start a chat as a visitor and send a test message.
3. Sign in to the web console and confirm the message arrives and that you can reply.
4. Close the chat and check the transcript is saved, so you know follow-up will work.

If your store caches pages, clear the cache before deciding something is broken. A cached copy of the old page is the single most common reason a correct installation looks like a failed one.

• The wrong identifier was pasted. The field expects your MyLiveChat account number, not the full code snippet. Copy the ID exactly, with no extra spaces.
• The change was not saved. Click SAVE after pasting, then reload your storefront in a new window.
• Chat looks offline to everyone. The widget shows an offline form when no agent is signed in. That is working as intended - set your hours and your offline message so the page tells visitors when to expect a reply.

Colours, position, language and the pre-chat form are all set in your MyLiveChat dashboard, not in the IntellEcommerce code, so you can change them without touching your store again. See customization options for what can be changed, and visitor monitoring if you want to see which page a visitor is on before you reply.

New to live chat? Start with how to add live chat to your website and the live chat launch checklist. Also useful: Using chat to recover abandoned carts. Also useful: Answering order-tracking questions. If you are worried about page speed, see does live chat slow down your website.

After setup, sign in to the web console to answer visitors from your browser. You can also use the desktop app from the download page if your team prefers it.

Where does my account number go?

Into the MyLiveChat field under Third-Party Accounts in your IntellEcommerce admin. That is the whole integration; there is no template editing to do.

Do I need to paste any code?

No. IntellEcommerce takes your MyLiveChat account number and serves the chat code for you.

Will the chat button show on every page?

Yes. Because the integration is set at the account level rather than in a single page or template, the storefront serves it everywhere once your account number is saved.

The button has not appeared. What should I check first?

Confirm the account number saved correctly, then clear any store or CDN cache and reload a storefront page in a private browsing window. A cached page is the most common reason a correct setup looks like a failed one.

Will it slow down my store?

The chat code loads asynchronously, so it does not block your page from rendering. If you want to check that for yourself rather than take our word for it, measure your own pages before and after with your usual speed tool.

Is it really free?

Yes. One agent, unlimited chats and unlimited websites are free forever, with no credit card required.

If anything is unclear, contact our support team from the chat button on this page or visit the Support page. We can help you choose the right setup path.