WordPress Live Chat Integration

Add MyLiveChat to your WordPress site

MyLiveChat live chat for WordPress provides an easy way to integrate your WordPress-powered website with MyLiveChat. MyLiveChat helps your team answer visitors quickly, collect offline messages, and keep support conversations organized.

It lets your team answer visitors in real time, see helpful visitor context, and keep every conversation available for follow-up. You can install MyLiveChat plugin in just a few minutes:

Start free

In your WordPress admin, go to Plugins » Add New, search for MyLiveChat, then click Install Now and Activate. You can also download it from the WordPress.org plugin directory and upload the zip under Plugins » Add New » Upload Plugin.

Open MyLiveChat » Settings in the WordPress menu:

1. Already have an account? Paste your Site ID and click Save changes. You will find it in the MyLiveChat console under Deployment.
2. New to MyLiveChat? Choose No, I want to create one and sign up from the settings screen. Check your email and verify the address before signing in.
3. Leave Display Type on Chat Widget unless you want the button, box or text-link style.

The plugin adds the chat code to every page for you, so there is nothing to paste into a theme file. Do not also paste a MyLiveChat snippet by hand — two copies produce two chat launchers.

Open a public page of your WordPress site in a private browser window and confirm the chat launcher appears. Then open Dashboard » Deployment and click Verify install. Detection updates only after a public page has loaded the code at least once.

You can paste the chat code into your theme instead. It is a single script tag, the same on every platform, and you copy it from Deployment » Chat Button in the MyLiveChat console. Use whichever matches your theme:

1. Block themes (the default since WordPress 5.9): go to Appearance » Editor » Patterns » Footer, add a Custom HTML block, paste the code and save.
2. Classic themes: go to Appearance » Theme File Editor, open footer.php, and paste the code immediately before </body>.
3. Either way, paste it once, and only if you are not using the plugin. Two copies produce two chat launchers.

Do not assume the install worked because you saw no error. Open your site in a private browsing window and walk through this once:

1. Look for the chat launcher on the page. If it is missing, view the page source and search for mylivechat to confirm the code is really being served.
2. Start a chat as a visitor and send a test message.
3. Sign in to the web console and confirm the message arrives and that you can reply.
4. Close the chat and check the transcript is saved, so you know follow-up will work.

WordPress caching is the usual culprit. Purge your caching plugin, any page cache and your CDN before deciding something is broken; a cached copy of the old page is the single most common reason a correct installation looks like a failed one.

• The Site ID was never saved. Open the MyLiveChat settings page and confirm your Site ID is stored. An empty Site ID renders nothing at all, which looks identical to a blocked script.
• A caching or optimization plugin is delaying the script. Rules like “delay JavaScript”, “defer all scripts” or aggressive minification can stop the bootstrap from running. Exclude MyLiveChat from those rules, or switch them off long enough to confirm the cause.
• MyLiveChat is installed twice. Running the plugin and a hand-pasted snippet is the usual cause; so is code left in both the footer pattern and footer.php, or in an old sidebar widget. Keep one copy only.
• You are testing while signed in as an administrator. Admin views can be served a different, uncached version of the page. Always check in a private browsing window.

After setup, sign in to the web console to answer visitors from your browser. You can also use the desktop app from the download page if your team prefers it.

Do I need to edit theme files or add code?

No. Install the MyLiveChat plugin from Plugins » Add New and it adds the chat code for you. If you would rather not run a plugin, you can paste the snippet into a Custom HTML block in the footer pattern on a block theme, or into footer.php on a classic theme — but do one or the other, never both.

Does it work with a caching plugin?

Yes, but purge the cache after you save your Site ID, and exclude MyLiveChat from any “delay JavaScript” or “defer all scripts” rule. A cached copy of the old page is the most common reason a correct install looks broken.

Does it work on a WooCommerce store?

Yes. The chat code loads site-wide, so it covers shop, product, cart and checkout pages. There is also a dedicated WooCommerce live chat page if you want store-specific notes.

Will it slow my site down?

The chat code loads asynchronously after your page content, so it does not block rendering. If you want the detail, see does live chat slow down your website.

Is it really free?

Yes. One agent, unlimited chats, and unlimited websites are free forever, with no credit card required.

Colours, position, language, the pre-chat form and your offline message are all set in your MyLiveChat dashboard rather than in your WordPress code, so you can change them without editing your site again. See customization options for what can be changed, and visitor monitoring if you want to see which page a visitor is on before you reply.

New to live chat? Start with how to add live chat to your website and the live chat launch checklist, then live chat best practices once you are answering real conversations. Also useful: Live chat for blog readers and Common live chat setup mistakes. If you are worried about page speed, see does live chat slow down your website.

If anything is unclear, contact our support team from the chat button on this page or visit the Support page. We can help you choose the right setup path.