PrestaShop Live Chat Integration

Add MyLiveChat to your PrestaShop store

PrestaShop Live Chat Plugin provides an easy way to integrate PrestaShop store with MyLiveChat. MyLiveChat helps your team answer visitors quickly, collect offline messages, and keep support conversations organized. It lets your team answer visitors in real time, see helpful visitor context, and keep every conversation available for follow-up.

Use this guide to add MyLiveChat to your PrestaShop store.

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Sign in to the MyLiveChat web console and click Deployment menu on the left. Choose Chat Button tab and copy the MyLiveChat code. It is a single script tag and it is the same code on every platform.

1. Copy your theme to a child theme first if you have not already, so a theme update cannot overwrite the change.
2. Open themes/<your-theme>/templates/_partials/footer.tpl (PrestaShop 1.7 and 8).
3. Paste the MyLiveChat code at the end of the file, then save and upload it.
4. Clear the PrestaShop cache from Advanced Parameters » Performance so the storefront picks the change up.

Save the code, then open your store in a private browsing window. A private window matters: as a signed-in administrator you may see a different version of the page than your visitors do.

1. Look for the chat launcher on the page. If it is missing, view the page source and search for mylivechat to confirm the code is really being served.
2. Start a chat as a visitor and send a test message.
3. Sign in to the web console and confirm the message arrives and that you can reply.
4. Close the chat and check the transcript is saved, so you know follow-up will work.

If your store caches pages, clear the cache before deciding something is broken. A cached copy of the old page is the single most common reason a correct installation looks like a failed one.

• The code went into the parent theme. If a child theme is active, its footer overrides the parent’s and your paste is never rendered. Edit the theme that is actually live.
• Smarty cache is serving the old page. Clear the cache from Advanced Parameters » Performance after saving so the storefront rebuilds.
• Chat looks offline to everyone. The widget shows an offline form when no agent is signed in. That is working as intended - set your hours and your offline message so the page tells visitors when to expect a reply.

Colours, position, language and the pre-chat form are all set in your MyLiveChat dashboard, not in the PrestaShop code, so you can change them without touching your store again. See customization options for what can be changed, and visitor monitoring if you want to see which page a visitor is on before you reply.

New to live chat? Start with how to add live chat to your website and the live chat launch checklist. Also useful: Using chat to recover abandoned carts. Also useful: Answering order-tracking questions. If you are worried about page speed, see does live chat slow down your website.

After setup, sign in to the web console to answer visitors from your browser. You can also use the desktop app from the download page if your team prefers it.

Do I need to edit any template files?

Yes - one paste into the theme footer. Work on a child theme so a PrestaShop or theme update cannot wipe it, or use a custom-HTML module if you would rather not touch a template at all.

Which pages will show chat?

The footer template is included by every page, so the code serves site-wide, including product pages and the cart. Confirm checkout separately - some themes use a different layout there.

Will it slow down my store?

The chat code loads asynchronously, so it does not block your page from rendering. If you want to check that for yourself rather than take our word for it, measure your own pages before and after with your usual speed tool.

Is it really free?

Yes. One agent, unlimited chats and unlimited websites are free forever, with no credit card required.

If anything is unclear, contact our support team from the chat button on this page or visit the Support page. We can help you choose the right setup path.